Privacy Policy

Effective Date: 1st June, 2025

1. Who We Are

ParcTaxi is a ride-sharing platform operating in the United Kingdom. Our registered office is located at: 131 Manor Way, Cardiff, Wales CF14 1RF, United Kingdom

For data protection matters, you can contact us at info@parctaxi.co.uk.

2. What Information We Collect

A. User Information (Riders and Drivers):

Full name
Email address
Phone number
Profile photo
Payment information
Pickup and drop-off locations
Ride history
Ratings and reviews
In-app communications

B. Driver-Specific Information:

Driver’s Taxi License Authority and Vehicle Information.
Bank account information

C. Technical Information:

Device ID and type
IP address
GPS location
App usage data
Crash logs

3. How We Use Your Information

Provide and improve services
Match riders with drivers
Process payments
Ensure safety and security
Provide support
Meet legal obligations
Send communications (with consent)

4. Legal Bases for Processing

Consent
Contractual necessity
Legal obligation
Legitimate interests

5. Sharing Your Data

We may share your data with:

Payment processors
Background check services
Cloud service providers
Regulatory authorities

We do not sell your data to third parties.

6. Data Storage and Retention

Your data is securely stored on UK or GDPR-compliant servers. We retain it as long as needed for legal or operational reasons.

7. Your Rights

Under UK GDPR, you have the right to:

Access your data
Correct errors
Request deletion
Restrict or object to processing
Data portability
Withdraw consent
Complain to the ICO

Contact: info@parctaxi.co.uk

8. Cookies and Tracking

We use cookies and similar technologies to improve experience. You can control this in your device or browser settings.

9. Children’s Privacy

ParcTaxi is not intended for users under 18. We do not knowingly collect data from minors.

10. Updates to This Policy

We may update this Privacy Policy. Any changes will be shown here with the new effective date.

11. Contact Us

If you have any questions, please contact us at:

Email: info@parctaxi.co.uk
Phone: 07305 996 108